Golf lab Simulator – Terms of Use

By booking or using the Golf Lab simulator, you acknowledge that golf and simulator activities involve physical activity and inherent risks, including the risk of injury from golf clubs, golf balls, equipment and other participants.

Safety Rules

You agree to:

  • use the simulator, golf clubs and all equipment responsibly and only as intended

  • follow all Golf Lab safety instructions and signage

  • ensure only one person swings or hits at a time

  • only swing within the designated hitting area

  • maintain a safe distance from anyone swinging a golf club

  • keep food and drinks away from simulator equipment

  • wear clean footwear

  • not throw clubs or engage in reckless behaviour

  • ensure anyone under 16 is supervised by an adult at all times

  • not participate if impaired by alcohol or drugs, or if an injury or other condition makes participation unsafe

  • immediately stop using the simulator and notify Golf Lab if you notice damaged, faulty or unsafe equipment

Your Responsibility

You are responsible for taking reasonable care for your own safety and the safety of others while at Golf Lab and for following all reasonable safety instructions.

The person making the booking is responsible for ensuring all members of their group are aware of and comply with these Terms of Use.

Assumption of Risk

You acknowledge and accept the ordinary risks associated with participating in golf and using golf simulator equipment.

To the maximum extent permitted by New Zealand law, Golf Lab Ltd. is not responsible for injury, loss or damage resulting from misuse of equipment, failure to follow safety instructions, reckless behaviour or conduct outside the intended use of the facility.

Personal Belongings

Golf Lab Ltd. is not responsible for loss, theft or damage to personal belongings brought onto the premises, except where liability cannot legally be excluded.

Damage to Property

You may be responsible for the reasonable cost of repairing or replacing Golf Lab equipment, simulator technology, fixtures or other property where damage is caused intentionally, recklessly or negligently by you or a member of your booking group.

Bookings and Cancellations

Bookings are for the time shown in your confirmation. Your session begins at the scheduled start time, so we recommend arriving 5–10 minutes early.

Late arrival does not automatically extend your booking time.

Bookings may be changed or cancelled in accordance with the cancellation policy shown at the time of booking.

If Golf Lab needs to cancel a booking due to equipment failure, safety concerns or circumstances outside our reasonable control, we will offer an alternative booking time or an appropriate refund.

New Zealand Consumer Rights

Nothing in these Terms of Use limits or excludes any rights or remedies available to you under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, the Health and Safety at Work Act 2015, or any other rights that cannot legally be excluded.

Acceptance

By completing your booking, you confirm that you have read and accepted these Terms of Use and will make all members of your group aware of them before participating.

September 2026